FAQs & Troubleshooting
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DCP-J100
184 Results
1.
I still receive the error message "Paper Jam" after I removed the jammed paper.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Replace Ink
4.
How to identify your Operating System (OS).
5.
Load paper in the paper tray
6.
When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
7.
Print using only the black ink cartridge when the Color cartridges have run out.
8.
Paper Jam
9.
Cannot Detect
10.
Improve poor print quality.
11.
Can I print from or scan to Android™ Smartphone?
12.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
13.
Install Starter Ink
14.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
15.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
16.
The printer status is Offline or Paused.
17.
One or more of my colors are not printing (blank).
18.
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
19.
Unable to Print XX
20.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
21.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
22.
Can I print from and scan to iPhone, iPod touch and iPad?
23.
Print on both sides of the page? (Manual 2-sided/Duplex Printing)
24.
Load envelopes
25.
A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
26.
Delete print jobs from the print queue.
27.
Wrong Ink Color
28.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
29.
No Paper Fed
30.
Wrong Paper Size