FAQs & Troubleshooting
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DCP-J125
195 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Replace Ink
3.
Scan and save a document in PDF format (Scan to File)
4.
How do I know which side up my photo paper should be in the tray?
5.
Load paper in the paper tray
6.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
7.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
8.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
9.
What driver package format is supported by my Linux distribution?
10.
Can I print from or scan to Android™ Smartphone?
11.
The edge of glossy paper is smudged.
12.
Change the printer driver settings (Windows/macOS)
13.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
14.
Can I print from and scan to iPhone, iPod touch and iPad?
15.
No Paper Fed
16.
Paper Jam
17.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
18.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
19.
When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
20.
The printer status is Offline or Paused.
21.
One or more of my colors are not printing (blank). What can I do?
22.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
23.
When I print, the pages are smudged with ink. What should I do?
24.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
25.
How do I load envelopes into my machine?
26.
Delete print jobs from the print queue.
27.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
28.
Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
29.
Which E-mail packages are compatible with ControlCenter3?
30.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.