FAQs & Troubleshooting
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DCP-J152W
247 Results
1.
Can I print from and scan to iPhone, iPod touch and iPad?
2.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
3.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
4.
Can I print from or scan to Android™ Smartphone?
5.
I still receive the error message "Paper Jam" after I removed the jammed paper.
6.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
7.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
8.
Paper Jam
9.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
10.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
11.
Replace Ink
12.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
13.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
14.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
15.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
16.
Wrong Ink Color
17.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
18.
Install Starter Ink
19.
Print using only the black ink cartridge when the Color cartridges have run out.
20.
Cannot Detect Ink Volume
21.
Unable to Print XX
22.
Ink Low
23.
What is the recommended paper?
24.
What driver package format is supported by my Linux distribution?
25.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
26.
Scan from the Brother iPrint&Scan application using Windows Phone.
27.
What is Brother iPrint&Scan?
28.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
29.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
30.
The LCD displays an error code when I use Web icon (Brother Web Connect).