FAQs & Troubleshooting
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DCP-J172W
248 Results
1.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Replace Ink
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
The scanner cover support has come off. (With Video Instructions)
6.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
7.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
8.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
9.
Connect your Brother machine to your mobile device via a wireless router or access point.
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
Where can I find the ink cartridges for my new Brother machine?
12.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
13.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
14.
I still receive the error message "Paper Jam" after I removed the jammed paper.
15.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
16.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
17.
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
18.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
19.
I cannot print using my Brother machine on a wireless network (Mac)
20.
Download a file from the "Downloads" section and save it to Windows 8 computer.
21.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
22.
Cover is Open
23.
When I print, the pages are smudged with ink.
24.
Clear wide, faded, horizontal lines(banding) appearing on printed documents.
25.
I cannot print using my Brother machine on a wireless network (Windows)
26.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
27.
The LCD displays an error code when I use Web icon (Brother Web Connect).
28.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
29.
Low Temperature
30.
Can I print from or scan to Android™ Smartphone?