FAQs & Troubleshooting
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DCP-J515W
265 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
How do I know which side up my photo paper should be in the tray?
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
Can I print from or scan to Android™ Smartphone?
5.
Scan and save a document in PDF format (Scan to File)
6.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
7.
What is Brother iPrint&Scan?
8.
I cannot install Brother drivers on Debian 10 or later (Linux)
9.
How do I load envelopes into my machine?
10.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
11.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
12.
Load paper in the paper tray
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
15.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
16.
One or more of my colors are not printing (blank). What can I do?
17.
What is the BRAdmin Professional software used for?
18.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
19.
Download a file from the "Downloads" section and save it to Windows 8 computer.
20.
When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
21.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
22.
Paper Jam
23.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
24.
Where can I find the ink cartridges for my new Brother machine?
25.
Make my copied images lighter or darker.
26.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
27.
What driver package format is supported by my Linux distribution?
28.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
29.
I cannot find some option in the Printing preferences. (For Windows)
30.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.