FAQs & Troubleshooting
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DCP-J552DW
251 Results
1.
I still receive the error message "Paper Jam" after I removed the jammed paper.
2.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
3.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
7.
How to identify your Operating System (OS).
8.
Can I print from or scan to Android™ Smartphone?
9.
Can I print from and scan to iPhone, iPod touch and iPad?
10.
Paper Jam
11.
The scanner cover support has come off. (With Video Instructions)
12.
The printer status is Offline or Paused.
13.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
14.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
15.
Scan from the Brother iPrint&Scan application using Windows Phone.
16.
Cannot Detect Ink Volume
17.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
18.
I cannot install Brother drivers on Debian 10 or later (Linux)
19.
What driver package format is supported by my Linux distribution?
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
Delete print jobs from the print queue.
22.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
23.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
24.
Print using only the black ink cartridge when the Color cartridges have run out.
25.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
26.
I cannot print using my Brother machine on a wireless network (Windows)
27.
I cannot print using my Brother machine on a wireless network (Mac)
28.
How do I use Mopria™ Print Service (MPS) with my Brother machine?
29.
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
30.
No Ink Cartridge