FAQs & Troubleshooting
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DCP-J715W
276 Results
1.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
2.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
5.
What is Brother iPrint&Scan?
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
Where is the USB port on the machine?
8.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
9.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
10.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
11.
Can I print from or scan to Android™ Smartphone?
12.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
13.
Load paper in the paper tray
14.
Replace Ink
15.
How do I load envelopes into my machine?
16.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
17.
Can I print from and scan to iPhone, iPod touch and iPad?
18.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
19.
Can I use AirPrint with my Brother machine?
20.
Locate files scanned with ControlCenter2 (For Macintosh)
21.
The printer status is Offline or Paused.
22.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
23.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
24.
Where can I get FaceFilter Studio and what can I do with this application?
25.
Can third party ink be used to refill the ink cartridges?
26.
When I print, the pages are smudged with ink. What should I do?
27.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
28.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
29.
I still receive the error message "Paper Jam" after I removed the jammed paper.
30.
I cannot make borderless prints.