FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/dcpj925dw_eu_as.jpg)
DCP-J925DW
322 Results
1.
Unable to Scan AX
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
4.
Paper Jam
5.
Can I print from or scan to Android™ Smartphone?
6.
Replace Ink
7.
What is Brother iPrint&Scan?
8.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
9.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
10.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
11.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
12.
When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
13.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
14.
Add your Brother machine with AirPrint (macOS)
15.
Document Jam
16.
Load envelopes into my machine
17.
Can I print from and scan to iPhone, iPod touch and iPad?
18.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
19.
What driver package format is supported by my Linux distribution?
20.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
21.
I still receive the error message "Paper Jam" after I removed the jammed paper.
22.
How do I know which side up my photo paper should be in the tray?
23.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
24.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
25.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
26.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
27.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
28.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
29.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
30.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)