FAQs & Troubleshooting
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HL-2170W
196 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
3.
The printer status is Offline or Paused.
4.
Use the Universal Printer Driver for PCL
5.
Reset the print server to the default factory settings
6.
The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
7.
Download a file from the "Downloads" section and save it to Windows 8 computer.
8.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
9.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
10.
I cannot connect to the print server using my web browser. What should I do?
11.
I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
12.
Cannot print after a Windows 10 update (June 2020)
13.
Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
14.
How to identify your Operating System (OS).
15.
Discover the MAC address of the Brother network card
16.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
17.
What is the BRAdmin Professional software used for?
18.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
19.
I cannot install Brother drivers on Debian 10 or later (Linux)
20.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
21.
I cannot save a file downloaded from the Brother support website (For Windows)
22.
Delete print jobs from the print queue.
23.
I cannot find some option in the Printing preferences. (For Windows)
24.
Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
25.
In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
26.
Can I use non-Brother or third party supplies with the Brother machine?
27.
What is the recommended paper?
28.
How can I activate/deactivate the Toner Save Mode?
29.
I cannot print from my computer via USB.
30.
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)