FAQs & Troubleshooting
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HL-5170DN
139 Results
1.
Does NC-2200w work with Windows Vista?
2.
The printer status is Offline or Paused.
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
Change the printer driver settings (Windows/macOS)
5.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
6.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
7.
Printouts have wrinkles or creases.
8.
Cannot print after a Windows 10 update (June 2020)
9.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
10.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
11.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
12.
What driver package format is supported by my Linux distribution?
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
How to identify your Operating System (OS).
15.
What is UPnP and SSDP?
16.
Can I print from DOS applications?
17.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
18.
Can I print using the IPP protocol on Windows XP?
19.
How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
20.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
21.
I updated the Web BRAdmin and cannot enable the logging function.
22.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
23.
What kind of memory can I use?
24.
What is the recommended paper?
25.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
26.
I cannot use the "Modules Update" button on Web BRAdmin.
27.
Why does the Drum LED blink ?
28.
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
29.
White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
30.
Uninstall the printer drivers (For Windows)