FAQs & Troubleshooting
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HL-5240L
124 Results
1.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
4.
The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
5.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
6.
My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
7.
What is the difference between the toner cartridge and the drum unit?
8.
What driver package format is supported by my Linux distribution?
9.
Can I print from or scan to Android™ Smartphone?
10.
The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
11.
What kind of paper can I use?
12.
What kind of memory can I use?
13.
Can I print from DOS applications?
14.
What can happen if the wrong paper is used in your machine.
15.
Delete print jobs from the print queue.
16.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
17.
Change the printer driver settings (Windows/macOS)
18.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
19.
The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
20.
The printed letters are slanted, positioned incorrectly.
21.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
22.
I cannot install Brother drivers on Debian 10 or later (Linux)
23.
How to identify your Operating System (OS).
24.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
25.
Printouts have a curl or wave.
26.
Cannot print after a Windows 10 update (June 2020)
27.
Open the Control Panel (For Windows)
28.
Can I print from and scan to iPhone, iPod touch and iPad?
29.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
30.
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.