FAQs & Troubleshooting
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HL-5270DN
165 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
What is Brother iPrint&Scan?
3.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
4.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
Delete print jobs from the print queue.
7.
"JAM MP TRAY" error appears on the LCD. What should I do?
8.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
9.
How to identify your Operating System (OS).
10.
Memory full
11.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
12.
Download a file from the "Downloads" section and save it to Windows 8 computer.
13.
Use the Universal Printer Driver for PCL
14.
"JAM INSIDE" error appears on the LCD. What should I do?
15.
I cannot install Brother drivers on Debian 10 or later (Linux)
16.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
17.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
18.
Change the printer driver settings (Windows/macOS)
19.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
20.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
21.
Can I print from or scan to Android™ Smartphone?
22.
The printer status is Offline or Paused.
23.
What driver package format is supported by my Linux distribution?
24.
I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
25.
Discover the MAC address of the Brother network card
26.
The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
27.
Install the built-in drivers (For Windows 8 and Windows 10)
28.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
29.
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
30.
What kind of paper can I use?