FAQs & Troubleshooting
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HL-5370DW
205 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
The printer status is Offline or Paused.
3.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
4.
What is Brother iPrint&Scan?
5.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
6.
Can I print from and scan to iPhone, iPod touch and iPad?
7.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
8.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
9.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
10.
What kind of paper can I use?
11.
What is the recommended paper?
12.
I cannot save a file downloaded from the Brother support website (For Windows)
13.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
14.
How do I clear Jam Rear/ Duplex?
15.
Print the Network Configuration List.
16.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
17.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
18.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
19.
Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
20.
Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
21.
What is the printable area per page?
22.
How do I disable the APIPA protocol?
23.
I cannot install Brother drivers on Debian 10 or later (Linux)
24.
I cannot find some option in the Printing preferences. (For Windows)
25.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
26.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
27.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
28.
Can I print from or scan to Android™ Smartphone?
29.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
30.
Can the network printer be setup both wired and wireless at the same time?