FAQs & Troubleshooting
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HL-5380DN
182 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
The printer status is Offline or Paused.
3.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
4.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
5.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
6.
Delete print jobs from the print queue.
7.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
8.
What is Brother iPrint&Scan?
9.
Memory full
10.
What kind of memory can I use?
11.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
12.
Print overrun
13.
Use the Universal Printer Driver for PCL
14.
How do I install the Optional Tray Unit?
15.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
16.
I cannot save a file downloaded from the Brother support website (For Windows)
17.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
18.
How to identify your Operating System (OS).
19.
Drum End Soon
20.
What is the recommended paper?
21.
I cannot install Brother drivers on Debian 10 or later (Linux)
22.
I cannot find some option in the Printing preferences. (For Windows)
23.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
24.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
25.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
26.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
27.
Can I print from and scan to iPhone, iPod touch and iPad?
28.
Change the printer driver settings (Windows/macOS)
29.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
30.
Printouts have a curl or wave.