FAQs & Troubleshooting
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MFC-425CN
275 Results
1.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
I am having issues with the paper feed. What can I do?
4.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
5.
I'm using Macintosh. What is the PreScan option used for?
6.
The printer status is Offline or Paused.
7.
How to identify your Operating System (OS).
8.
What is Distinctive Ring and how do I program it?
9.
I cannot install Brother drivers on Debian 10 or later (Linux)
10.
Pre-Required Procedures (Linux)
11.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
12.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
13.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
14.
I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
15.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
16.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
17.
How many times will my Brother machine automatically redial a busy number?
18.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
19.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
20.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
21.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
22.
Windows 10 Support Information
23.
Scan and save a document in PDF format (Scan to File)
24.
Can I use voice mail on the same line as my Brother machine?
25.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
26.
Install the built-in drivers (For Windows 8 and Windows 10)
27.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
28.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
29.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
30.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.