FAQs & Troubleshooting
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MFC-5100C
143 Results
1.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
2.
Can I print from or scan to Android™ Smartphone?
3.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
Delete print jobs from the print queue.
6.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
7.
Change the printer driver settings (Windows/macOS)
8.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
9.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
10.
Can I confirm that the FAX was sent correctly?
11.
The printer status is Offline or Paused.
12.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
13.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
14.
My FAX/MFC will not Dial. Why?
15.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
16.
How do I replace the Ink Cartridge?
17.
I cannot print from my computer via USB.
18.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
19.
Functions supported in the Windows 7 built-in drivers
20.
Can I print using only the black ink cartridge when the Color cartridges have run out?
21.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
22.
What is Distinctive Ring and how do I program it?
23.
Why doesn't the machine answer when receiving a call?
24.
I cannot receive a color fax. Why?
25.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
26.
I'm using Macintosh®. What are the settings in the Scanner window used for?
27.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
28.
Is there any way to reduce Ink consumption?
29.
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
30.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)