FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfc5490cn_all.jpg)
MFC-5490CN
321 Results
1.
Load paper in the paper tray
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
One or more of my colors are not printing (blank). What can I do?
4.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
5.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
6.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
7.
Can third party ink be used to refill the ink cartridges?
8.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
9.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
10.
I cannot save a file downloaded from the Brother support website (For Windows)
11.
What is Brother iPrint&Scan?
12.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
15.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
16.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
17.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
18.
Download a file from the "Downloads" section and save it to Windows 8 computer.
19.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
20.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
21.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
22.
The printer status is Offline or Paused.
23.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
24.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
25.
Scan and save a document in PDF format (Scan to File)
26.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
27.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
28.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
29.
Replace Ink
30.
Why doesn't the machine answer when receiving a call?