FAQs & Troubleshooting
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MFC-5840CN
281 Results
1.
I cannot install Brother drivers on Debian 10 or later (Linux)
2.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
3.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
4.
Pre-Required Procedures (Linux)
5.
Can I print from or scan to Android™ Smartphone?
6.
When I print, the pages are smudged with ink. What should I do?
7.
What driver package format is supported by my Linux distribution?
8.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
9.
The printer status is Offline or Paused.
10.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
11.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
12.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
13.
Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
14.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
15.
When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
16.
The edge of glossy paper is smudged.
17.
Can I print using only the black ink cartridge when the Color cartridges have run out?
18.
I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
19.
I am having issues with the paper feed. What can I do?
20.
The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
21.
I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
22.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
25.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
26.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
27.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
28.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
29.
Can third party ink be used to refill the ink cartridges?
30.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?