FAQs & Troubleshooting
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MFC-6490CW
349 Results
1.
How can I print, fax, copy and scan using A3/Ledger size paper?
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
Print using only the black ink cartridge when the Color cartridges have run out.
5.
Pre-Required Procedures (Linux)
6.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
7.
What is Brother iPrint&Scan?
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
10.
Can I print from or scan to Android™ Smartphone?
11.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
12.
Replace Ink
13.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
14.
Load paper in the paper tray
15.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
16.
Scan and save a document in PDF format (Scan to File)
17.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
18.
How do I load envelopes into my machine?
19.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
20.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
21.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
22.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
23.
How do I load paper in paper tray#2?
24.
Paper jams or ink trace (smudges) occur when feeding A3 paper.
25.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
26.
The printer status is Offline or Paused.
27.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
28.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
29.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
30.
Is my Brother machine compatible with Windows Vista?