FAQs & Troubleshooting
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MFC-9970CDW
387 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
Jam MP Tray
3.
Jam Tray 1 / Jam Tray 2
4.
Jam Rear
5.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
6.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
7.
Jam Inside
8.
Replace Drum
9.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
10.
Document Jam
11.
Replace WT Box
12.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
13.
I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
14.
Wrinkle
15.
What is the recommended paper?
16.
What driver package format is supported by my Linux distribution?
17.
Jam Duplex
18.
Replace Toner
19.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
22.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
25.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
26.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
27.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
28.
Scan Unable xx
29.
No Waste Toner
30.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.