FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfcj2310_eu_as.jpg)
MFC-J2310
381 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
The scanner cover support has come off. (With Video Instructions)
4.
Load paper in the paper tray.
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
7.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
8.
Cannot print after a Windows 10 update (June 2020)
9.
I still receive the error message "Paper Jam" after I removed the jammed paper.
10.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
11.
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
12.
Install Starter Ink
13.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
14.
One or more of my colors are not printing (blank).
15.
What is the recommended paper?
16.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
17.
I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
18.
I cannot find some option in the Printing preferences. (For Windows)
19.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
20.
Wrong Paper
21.
Can third party ink be used to refill the ink cartridges?
22.
I'm using Macintosh. What is the PreScan option used for?
23.
I cannot install Brother drivers on Debian 10 or later (Linux)
24.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
25.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
26.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
27.
Paper tray not detected
28.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
29.
Ink Low
30.
Restrict access to certain operations on my Brother machine.