FAQs & Troubleshooting
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MFC-J3930DW
340 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Document Jam
3.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
4.
Use voice mail on the same line as my Brother machine.
5.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
6.
(Video) Load A3/Ledger paper
7.
What driver package format is supported by my Linux distribution?
8.
Paper Jam
9.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
10.
Change Memory Receive Options
11.
Print using only the black ink cartridge when the Color cartridges have run out.
12.
Confirm that a FAX I sent was received correctly.
13.
Forward Incoming Faxes to Another Machine
14.
Replace Ink
15.
Wrong Ink Cartridge
16.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
17.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
18.
When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
19.
Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
20.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
21.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
22.
Turn Off Memory Receive
23.
Unable to Scan / Scan Unable
24.
Ink Low
25.
Scan multiple pages into one file instead of each scan being saved as a separate file.
26.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
27.
I cannot open the scanned file from Scan to FTP.
28.
Load Envelopes in Paper Tray #1
29.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
30.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.