FAQs & Troubleshooting
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MFC-J470DW
306 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
3.
Paper Jam
4.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
5.
I cannot print using my Brother machine on a wireless network (Mac)
6.
The text and images on my copies and sent faxes are reversed.
7.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
8.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
9.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
10.
Install Starter Ink
11.
How to identify your Operating System (OS).
12.
I cannot install Brother drivers on Debian 10 or later (Linux)
13.
How do I use Mopria™ Print Service (MPS) with my Brother machine?
14.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
15.
What is AirPrint?
16.
How do I know which side up my photo paper should be in the tray?
17.
The printer status is Offline or Paused.
18.
Cannot Detect
19.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
20.
One or more of my colors are not printing (blank).
21.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
22.
Out of Fax Memory
23.
Unable to Scan AX
24.
Ink Absorber Full
25.
Can third party ink be used to refill the ink cartridges?
26.
Can I transfer faxes to the PC when my machine has a mechanical problem?
27.
What is the recommended paper?
28.
The scanner cover support has come off. (With Video Instructions)
29.
Load paper in the paper tray
30.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.