FAQs & Troubleshooting
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MFC-J475DW
304 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
Can I print from and scan to iPhone, iPod touch and iPad?
4.
Paper Jam
5.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
6.
The printer status is Offline or Paused.
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
Document Jam
9.
Replace Ink
10.
What is Brother iPrint&Scan?
11.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
12.
Protect your Brother machine against unauthorised access over the network
13.
Install Starter Ink
14.
Improve poor print quality.
15.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
16.
I still receive the error message "Paper Jam" after I removed the jammed paper.
17.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
18.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
19.
Print using only the black ink cartridge when the Color cartridges have run out.
20.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
21.
When I print, the pages are smudged with ink.
22.
Locate files scanned with ControlCenter2 (For Macintosh)
23.
Is my Brother machine compatible with Windows Vista?
24.
I'm using Macintosh. What is the PreScan option used for?
25.
The scanner cover support has come off. (With Video Instructions)
26.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
27.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
28.
How do I know which side up my photo paper should be in the tray?
29.
Scan multiple pages into one file instead of each scan being saved as a separate file.
30.
I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.