FAQs & Troubleshooting
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MFC-J5720DW
285 Results
1.
(Video) Load paper (A4>Tray #1 / A3>Tray #2)
2.
Loading paper (A4 > Tray #1 / A3 > Tray #2)
3.
(Video) Load A4/Letter paper
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
Load paper in the paper tray
6.
(Video) Load A3/Ledger paper (Tray1)
7.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
8.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
9.
I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
10.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
11.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
12.
Print using only the black ink cartridge when the Color cartridges have run out.
13.
(Video) Load paper in the Multi-Purpose tray (MP tray)
14.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
15.
No Ink Cartridge
16.
Transfer faxes to the PC when my machine has a mechanical issue.
17.
Document Jam (With Video Instructions)
18.
One or more of my colors are not printing (blank).
19.
When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
20.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
21.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
22.
My Brother machine could not be found over the network when I installed drivers on my PC.
23.
(Video) Install Ink Cartridges
24.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
25.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
26.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
27.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
28.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
29.
Install starter ink cartridges
30.
Wrong Ink Color