FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfcj5920dw_as.jpg)
MFC-J5920DW
285 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
(Video) Load paper (A4>Tray #1 / A3>Tray #2)
4.
(Video) Load A3/Ledger paper (Tray1)
5.
(Video) Load A4/Letter paper
6.
(Video) Load paper in the Multi-Purpose tray (MP tray)
7.
(Video) Set up your Brother machine
8.
Loading paper (A4 > Tray #1 / A3 > Tray #2)
9.
(Video) Install Ink Cartridges
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
Use voice mail on the same line as my Brother machine.
12.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
13.
Paper Jam (With Video Instructions)
14.
(Video) Load an Envelope (Manual Feed Slot)
15.
Install Starter Ink
16.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
17.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
18.
(Video) Connect telephone line and power cords
19.
Load paper in the paper tray
20.
What is Brother iPrint&Scan?
21.
Load an Envelope (Manual Feed Slot)
22.
Can I print from or scan to Android™ Smartphone?
23.
(Video) Unpack your Brother machine
24.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
25.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
26.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
27.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
28.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
29.
The printer status is Offline or Paused.
30.
Document Jam (With Video Instructions)