FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfcj615w_all.jpg)
MFC-J615W
337 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
How do I load envelopes into my machine?
3.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
4.
Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
5.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
6.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
7.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
8.
Load paper in the paper tray
9.
I cannot install Brother drivers on Debian 10 or later (Linux)
10.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
11.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
12.
I cannot print using my Brother machine on a wireless network (Mac)
13.
Scan from the Brother iPrint&Scan application using Windows Phone.
14.
Ink Low
15.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
16.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
17.
Can I print from or scan to Android™ Smartphone?
18.
I'm using Macintosh. What is the PreScan option used for?
19.
What driver package format is supported by my Linux distribution?
20.
Load photo paper into my machine.
21.
Scan multiple pages into one file instead of each scan being saved as a separate file.
22.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
23.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
24.
What is Brother iPrint&Scan?
25.
I still receive the error message "Paper Jam" after I removed the jammed paper.
26.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
27.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
28.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
29.
No Paper Fed
30.
Can I use voice mail on the same line as my Brother machine?