FAQs & Troubleshooting
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MFC-J625DW
368 Results
1.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
2.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
Load envelopes into my machine
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
How do I load paper?
7.
I still receive the error message "Paper Jam" after I removed the jammed paper.
8.
I cannot save a file downloaded from the Brother support website (For Windows)
9.
When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
10.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
11.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
12.
I cannot install Brother drivers on Debian 10 or later (Linux)
13.
Delete print jobs from the print queue.
14.
Change the number of times my Brother machine rings before it answers.
15.
Can I transfer faxes to the PC when my machine has a mechanical problem?
16.
Replace Ink
17.
I cannot find some option in the Printing preferences. (For Windows)
18.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
19.
Print using only the black ink cartridge when the Color cartridges have run out.
20.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
21.
What driver package format is supported by my Linux distribution?
22.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
23.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
24.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
25.
Store a Speed Dial number from my Brother machine's Caller ID History.
26.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
27.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
28.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
29.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
30.
Add your Brother machine with AirPrint (macOS)