FAQs & Troubleshooting
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MFC-J6720DW
249 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
3.
(Video) Load plain Letter/A4 paper
4.
Load paper in the paper tray #2
5.
(Video) Install the ink cartridges
6.
I cannot print using my Brother machine on a wireless network (Mac)
7.
(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
8.
Load paper in the paper tray
9.
How do I adjust my Brother machine's tray use for copying and faxing?
10.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
11.
Replace Ink
12.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
13.
Reset the network settings to the factory default.
14.
Wrong Tray Setting or Wrong Tray Settings
15.
Cannot print after a Windows 10 update (June 2020)
16.
Enable the Brother machine's network interface.
17.
Can I print from or scan to Android™ Smartphone?
18.
Print using only the black ink cartridge when the Color cartridges have run out.
19.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
20.
Forward a fax to another fax machine when my machine has a mechanical problem.
21.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
22.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
23.
(Video) Unpack the machine
24.
Can I print from and scan to iPhone, iPod touch and iPad?
25.
The printer status is Offline or Paused.
26.
Paper Jam
27.
Load envelopes
28.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
29.
Install the ink cartridges
30.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).