FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfcj690dw_us_as.jpg)
MFC-J690DW
294 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
3.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
4.
Check the Print Alignment from Your Brother Machine
5.
Setup a Brother machine on a wireless (Wi-Fi) network.
6.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
7.
(Video) Load A4/Letter paper
8.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
9.
Print using only the black ink cartridge when the Color cartridges have run out.
10.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
11.
Print as a Poster (Windows®)
12.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
13.
The printer status is Offline or Paused.
14.
Paper Jam
15.
What is the recommended paper?
16.
Brother iPrint&Scan cannot find my Brother machine (macOS)
17.
Check the Print Quality
18.
(Video) Unpack your Brother machine
19.
(Video) Install Ink Cartridges
20.
Unable to Print XX
21.
Print both sides of paper or a booklet automatically
22.
Use voice mail on the same line as my Brother machine.
23.
I cannot print using my Brother machine on a wireless network (Mac)
24.
Change Memory Receive Options
25.
(Video) Load an Envelope (Manual Feed Slot)
26.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
27.
Scan multiple pages into one file instead of each scan being saved as a separate file.
28.
I cannot find some options in the Print dialog box (macOS 11 or later)
29.
Printing is slow or printed images are too dark (Windows)
30.
Telephone Line Interference/VoIP.