FAQs & Troubleshooting
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MFC-J6910DW
393 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
7.
How do I load paper?
8.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
9.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
10.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
11.
Print using only the black ink cartridge when the Color cartridges have run out.
12.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
13.
How do I load paper in paper tray#2?
14.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
15.
Protect your Brother machine against unauthorised access over the network
16.
Download a file from the "Downloads" section and save it to Windows 8 computer.
17.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
18.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
19.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
20.
Can I print from or scan to Android™ Smartphone?
21.
How do I know which side up my photo paper should be in the tray?
22.
Unable to Print XX
23.
Scan multiple pages into one file instead of each scan being saved as a separate file.
24.
One or more of my colors are not printing (blank).
25.
When I print, the pages are smudged with ink.
26.
Replace Ink
27.
How do I factory reset the network settings?
28.
I cannot print using my Brother machine on a wireless network (Windows)
29.
I cannot print using my Brother machine on a wireless network (Mac)
30.
Connect your Brother machine to your mobile device via a wireless router or access point.