FAQs & Troubleshooting
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MFC-J870DW
345 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
(Video) Load plain Letter/A4 paper
4.
What is Brother iPrint&Scan?
5.
The printer status is Offline or Paused.
6.
When I print, the pages are smudged with ink.
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
9.
One or more of my colors are not printing (blank).
10.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
11.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
12.
Connect your Brother machine to your mobile device via a wireless router or access point.
13.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
14.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
15.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
16.
Can I print from or scan to Android™ Smartphone?
17.
Paper Jam
18.
Improve poor print quality.
19.
Add your Brother machine with AirPrint (macOS)
20.
Easy Scan to E-mail
21.
The scanner cover support has come off. (With Video Instructions)
22.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
23.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
24.
Select Receive mode.
25.
Discover the MAC address of the Brother network card
26.
The edge of glossy paper is smudged.
27.
Change the number of times my Brother machine rings before it answers.
28.
Reset the network settings to the factory default.
29.
Load envelopes
30.
Download a file from the "Downloads" section and save it to Windows 8 computer.