FAQs & Troubleshooting
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DCP-J172W
248 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
7.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
8.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
9.
The printer status is Offline or Paused.
10.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
11.
How do I use Mopria™ Print Service (MPS) with my Brother machine?
12.
What is Brother iPrint&Scan?
13.
Can I print from or scan to Android™ Smartphone?
14.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
15.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
16.
I cannot print using my Brother machine on a wireless network (Mac)
17.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
18.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
19.
I cannot print using my Brother machine on a wireless network (Windows)
20.
The scanner cover support has come off. (With Video Instructions)
21.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
22.
Load envelopes
23.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
24.
Improve poor print quality.
25.
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
26.
Wireless setup is requesting a WPS PIN to complete the setup
27.
Connect your Brother machine to your mobile device via a wireless router or access point.
28.
Easy Scan to E-mail
29.
Protect your Brother machine against unauthorised access over the network
30.
No Paper Fed