FAQs & Troubleshooting
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HL-1870N
206 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3.
The printer status is Offline or Paused.
4.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
5.
The machine does not print anything.
6.
I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
7.
How to identify your Operating System (OS).
8.
I cannot install Brother drivers on Debian 10 or later (Linux)
9.
Can I use non-Brother or third party supplies with the Brother machine?
10.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
11.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
12.
How do I install the Lower Tray Unit? (LT-500)
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
I cannot save a file downloaded from the Brother support website (For Windows)
15.
Download a file from the "Downloads" section and save it to Windows 8 computer.
16.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
17.
What kind of paper should I avoid?
18.
What is the protocol specification of the NC-4100h Type 2 print server?
19.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
20.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
21.
I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
22.
Print on both sides of the paper(2-sided/Duplex Printing).
23.
How do I install additional memory? (DIMM)
24.
Can I print from or scan to Android™ Smartphone?
25.
Can I print from and scan to iPhone, iPod touch and iPad?
26.
Change the printer driver settings (Windows/macOS)
27.
I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
28.
What is a "Generic PCL Driver"?
29.
JAM TRAY 2
30.
Can I print from DOS applications?