FAQs & Troubleshooting
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HL-5240
130 Results
1.
The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
2.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
5.
I cannot install Brother drivers on Debian 10 or later (Linux)
6.
Install the built-in drivers (For Windows 8 and Windows 10)
7.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
10.
I cannot save a file downloaded from the Brother support website (For Windows)
11.
How to identify your Operating System (OS).
12.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
13.
Printouts (envelopes) have creases.
14.
What can happen if the wrong paper is used in your machine.
15.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
16.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
17.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
18.
The paper is skewed when it's printed.
19.
The printer prints unexpectedly or it prints garbage.
20.
What is a "Generic PCL Driver"?
21.
What is the recommended paper?
22.
Replace the toner cartridge
23.
Download a file from the "Downloads" section and save it to Windows 8 computer.
24.
The printer status is Offline or Paused.
25.
Windows 7 Support Information
26.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
27.
The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
28.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
29.
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
30.
Lines appears across the page.