FAQs & Troubleshooting
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HL-5380DN
182 Results
1.
What is Brother iPrint&Scan?
2.
Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
3.
Can I print from or scan to Android™ Smartphone?
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
7.
Printouts (envelopes) have creases.
8.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
9.
The paper is skewed when it's printed.
10.
Delete print jobs from the print queue.
11.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
The printer status is Offline or Paused.
14.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
15.
Memory full
16.
"JAM DUPLEX" error appears on the LCD. What should I do?
17.
"JAM MP TRAY" error appears on the LCD. What should I do?
18.
Printouts have a curl or wave.
19.
I cannot save a file downloaded from the Brother support website (For Windows)
20.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
21.
Print a web page from iPrint&Scan when using an Android™ mobile device.
22.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
23.
How to identify your Operating System (OS).
24.
I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
25.
I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
26.
I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
27.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
28.
"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
29.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
30.
I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)