FAQs & Troubleshooting
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MFC-3420C
185 Results
1.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
2.
Delete print jobs from the print queue.
3.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
4.
What driver package format is supported by my Linux distribution?
5.
Can I print from or scan to Android™ Smartphone?
6.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
7.
The printer status is Offline or Paused.
8.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
9.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
10.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
11.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
12.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
13.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
14.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
15.
Scan a document from the Windows Vista Photo Gallery
16.
Why can't I print when an ink cartridge is empty?
17.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
18.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
19.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
20.
Can I print from and scan to iPhone, iPod touch and iPad?
21.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
22.
How do I use my Outlook contacts with my Brother PC-Fax? (import)
23.
"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
24.
I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
25.
I'm using Macintosh. What is the PreScan option used for?
26.
When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
27.
I cannot scan when using SELinux (Security-Enhanced Linux)
28.
How do I replace the Ink Cartridge?
29.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
30.
The driver installation finished successfully but I cannot print. (Linux)