FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfc5840cn_all.jpg)
MFC-5840CN
281 Results
1.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
2.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
3.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
4.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
5.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
6.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
7.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
8.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
9.
What is the BRAdmin Professional software used for?
10.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
11.
What driver package format is supported by my Linux distribution?
12.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
13.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
14.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
15.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
16.
I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
17.
The printer status is Offline or Paused.
18.
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
19.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
20.
The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
21.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
22.
Cannot print after a Windows 10 update (June 2020)
23.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
24.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
25.
Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
26.
Which E-mail packages are compatible with ControlCenter3?
27.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
28.
When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
29.
How do I factory reset the print server?
30.
I cannot install Brother drivers on Debian 10 or later (Linux)