FAQs & Troubleshooting
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MFC-9840CDW
365 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
Nothing is printed on the page or some colors are missing.
3.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
6.
Can I print from or scan to Android™ Smartphone?
7.
What is Brother iPrint&Scan?
8.
Duplex (two-sided) scan
9.
Adjust color settings by using the custom setting in the printer driver
10.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
11.
Printouts have wrinkles.
12.
I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
13.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
14.
Can I print from and scan to iPhone, iPod touch and iPad?
15.
How do I improve the color density? (Print Calibration)
16.
Replace the drum unit.
17.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
18.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
19.
How do I replace the belt unit?
20.
I cannot print using my Brother machine on a wireless network (Windows)
21.
Can I use AirPrint with my Brother machine?
22.
How do I forward a fax to another fax machine when my machine has a mechanical problem?
23.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
24.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
25.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
26.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
27.
Color around the edge of printing is incorrect.
28.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
29.
I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
30.
Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?