FAQs & Troubleshooting
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MFC-9970CDW
385 Results
1.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
2.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
3.
What is Brother iPrint&Scan?
4.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
5.
Load paper in the paper tray
6.
Replace WT Box
7.
Jam Duplex
8.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
9.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
10.
Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
11.
Can I print from or scan to Android™ Smartphone?
12.
I cannot install Brother drivers on Debian 10 or later (Linux)
13.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
14.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
15.
Color misregistration
16.
Replace Parts
17.
Document Jam
18.
Toner scatter or toner stain
19.
Reset the network settings to the factory default (video instructions available)
20.
Cannot print after a Windows 10 update (June 2020)
21.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
22.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
23.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
24.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
25.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
26.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
27.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
28.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
29.
Can I print from and scan to iPhone, iPod touch and iPad?
30.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".