FAQs & Troubleshooting
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PDS-5000
63 Results
1.
"Document Jam/too Long" or "A document is jammed in the ADF."
2.
Document misfeeds.
3.
Change the image settings. (Using DS Capture)
4.
Bleed-through is seen in the scanned image.
5.
I cannot install Brother drivers on Debian 10 or later (Linux)
6.
Cannot use my scanner connection the USB hub.
7.
My scanner is connected but it will not feed my document or do anything else.
8.
"Multifeed" or "Multifeed is detected."
9.
My scanner gets warm.
10.
How to identify your Operating System (OS).
11.
TWAIN or WIA errors appear when starting to scan. (Windows)
12.
Download a file from the "Downloads" section and save it to Windows 8 computer.
13.
My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
14.
I cannot save a file downloaded from the Brother support website (For Windows)
15.
TWAIN errors appear when starting to scan. (Macintosh)
16.
Paper suitable for scanning
17.
Clean the scanner
18.
How to scan a document from a Windows application?
19.
Unknown error.
20.
When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
21.
AFE R/W test error
22.
Change the paper settings. (Using DS Capture)
23.
I cannot install the scanner drivers.
24.
The scan speed is too slow.
25.
ADF cover open
26.
Scan using XSane or GIMP (Linux)
27.
NVRAM R/W test error
28.
The scanned image is skewed (crooked).
29.
Configure the Scan to Email Feature (Linux)
30.
What driver package format is supported by my Linux distribution?