FAQs & Troubleshooting
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PJ-763
126 Results
1.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
2.
Printing from a Windows PC or Mac
3.
What Android™ mobile application can I use?
4.
My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
5.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
6.
The latest printer driver was successfully installed, but the driver did not update correctly.
7.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
8.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
9.
Where can I find my Brother printer's serial number?
10.
I can no longer print from my computer via Bluetooth®, even though I could print previously.
11.
Which Bluetooth® profiles does the printer support?
12.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
13.
The print quality is poor, and the image is too light or dark.
14.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
15.
Printing from an Android™ device
16.
How to connect to an AC power outlet (optional)
17.
Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
18.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
19.
Using the Device Settings (for Windows)
20.
How do I switch to and use the mass storage mode?
21.
Using the Printer Setting Tool (for Windows)
22.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
23.
How do I transfer label templates with P-touch Transfer Express?
24.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
25.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
26.
I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
27.
Using the Communication Settings (for Windows)
28.
How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
29.
Which options should I select in the Device Settings when I use the optional Roll Printer Case?
30.
Installing the software