MFC-J6935DW
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FAQs & Troubleshooting |
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MFC-J6935DW
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1. 04/07/2023
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
2. 02/14/2023
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
3. 09/26/2022
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
4. 01/21/2019
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
5. 12/20/2018
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
6. 11/19/2018
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
7. 03/05/2018
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
8. 03/24/2016
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
9. 03/24/2016
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)