MFC-J4310DW FAQs & Troubleshooting MFC-J4310DW Not your product? Sort by: Updated Date Popularity 2 Results 1. 02/27/2015 Paper Jam (With Video Instructions) 2. 10/10/2012 I still receive the error message "Paper Jam" after I removed the jammed paper. Paper Feed / Paper Jam FAQs & Troubleshooting