MFC-J475DW FAQs & Troubleshooting MFC-J475DW Not your product? Sort by: Updated Date Popularity 3 Results 1. 04/17/2015 I still receive the error message "Paper Jam" after I removed the jammed paper. 2. 04/16/2015 Paper Jam 3. 03/26/2015 The scanner cover support has come off. (With Video Instructions) Video FAQs FAQs & Troubleshooting