FAQs & Troubleshooting
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60 Results
31.
Scan and save a document in PDF format for Windows (Scan to File)
32.
Clean the Pick-up Roller
33.
In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
34.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
35.
Scan multiple pages into one file instead of each scan being saved as a separate file.
36.
Uninstall the Brother Software and Drivers (Windows)
37.
Open the "Scanners and Cameras" and Properties.
38.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
39.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
40.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
41.
Out of Memory
42.
What do the LED indications mean?
43.
Install PaperPort™ 12SE onto Windows 10.
44.
Windows 10 Support Information
45.
Check the firmware version.
46.
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
47.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
48.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
49.
Machine Error
50.
Scan a document in OS X 10.8/macOS 10.12 - 10.15.
51.
Scan a document in Windows 8 and Windows 10.
52.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
53.
Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
54.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
55.
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
56.
Clean the scanner
57.
Service Call
58.
Install Presto!® BizCard® onto Windows 10.
59.
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
60.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)