FAQs & Troubleshooting
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93 Results
31.
Reset the network settings to the factory default.
32.
I cannot save a file downloaded from the Brother support website (For Windows)
33.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
34.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
35.
Changing scan settings in ControlCenter.
36.
Replace Reverse Roller
37.
Enable or disable the Brother machine's USB interface.
38.
A gray line or margin appears on the side of the scanned document.
39.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
40.
Can I print from or scan to Android™ Smartphone?
41.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
42.
Check your machine's IP Address or Node Name
43.
Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
44.
If You Want to Check that Your Network Devices are Working Correctly
45.
Load Documents
46.
Unusable Device
47.
In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
48.
I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
49.
Scan Unable
50.
Uninstall the drivers. (macOS 10.14 - macOS 12)
51.
Install BRAdmin Professional 3
52.
The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
53.
Scan and save a document in PDF format for Windows (Scan to File)
54.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
55.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
56.
Your Brother Machine Cannot Scan over the Network
57.
My Brother machine is unresponsive.
58.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
59.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
60.
Uninstall the drivers. (macOS 13 or greater)