FAQs & Troubleshooting
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93 Results
31. 04/01/2022
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
32. 03/24/2022
I cannot save a file downloaded from the Brother support website (For Windows)
33. 11/15/2021
I cannot install the Brother printer driver (macOS 10.15 or earlier)
34. 11/10/2021
Open the Control Panel (For Windows)
35. 10/14/2021
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
36. 07/29/2021
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
37. 03/02/2021
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
38. 02/22/2021
The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
39. 09/14/2020
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
40. 07/16/2020
Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
41. 07/06/2020
Change the brscan5 scan settings using XSane (Linux)
42. 06/02/2020
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
43. 01/15/2020
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
44. 12/20/2019
Access Web Based Management
45. 10/10/2019
Install PaperPort™ 12SE / 14SE (Windows)
46. 09/27/2019
Install BRAdmin Professional 3
47. 09/20/2019
Enable the Brother machine's network interface.
48. 05/14/2019
If You Want to Check that Your Network Devices are Working Correctly
49. 05/14/2019
Your Scanner Cannot Be Detected on the Network During Installation
50. 05/14/2019
Your Brother Machine Cannot Scan over the Network
51. 03/08/2019
Service Call
52. 03/07/2019
What is Brother iPrint&Scan?
53. 01/21/2019
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
54. 12/20/2018
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
55. 11/19/2018
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
56. 11/08/2018
Scan multiple pages into one file instead of each scan being saved as a separate file.
57. 08/10/2018
I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
58. 06/04/2018
My Brother machine could not be found over the network when I installed drivers on my computer.
59. 05/17/2018
I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
60. 03/05/2018
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)