FAQs & Troubleshooting
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DCP-385C
216 Results
31. 08/08/2022
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
32. 08/03/2022
"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
33. 07/26/2022
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
34. 07/26/2022
Configure and use the Scan Key Tool (Linux)
35. 07/20/2022
Uninstall the drivers. (Mac OS X 10.5)
36. 06/23/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
37. 06/20/2022
Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
38. 05/18/2022
Locate files scanned with ControlCenter3 (For Windows)
39. 05/09/2022
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
40. 04/20/2022
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
41. 04/13/2022
Uninstall the Brother Software and Drivers (Windows)
42. 04/07/2022
How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
43. 04/01/2022
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
44. 04/01/2022
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
45. 04/01/2022
Scan multiple pages into one file instead of each scan being saved as a separate file.
46. 03/24/2022
I cannot find some option in the Printing preferences. (For Windows)
47. 03/24/2022
I cannot save a file downloaded from the Brother support website (For Windows)
48. 03/17/2022
I cannot install the driver when using the Driver Install Tool. (Linux)
49. 01/06/2022
I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
50. 11/10/2021
Open the Control Panel (For Windows)
51. 10/12/2021
I cannot install Brother drivers on Debian 10 or later (Linux)
52. 01/19/2021
ControlCenter3 displays a blank screen at startup (Windows)
53. 12/29/2020
Scan a document in OS X 10.8/macOS 10.12 - 10.15.
54. 10/22/2020
Install PaperPort™ 12SE / 14SE onto Windows 10.
55. 10/15/2020
Install FaceFilter Studio onto Windows 10.
56. 07/27/2020
The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
57. 07/16/2020
Cannot print after a Windows 10 update (June 2020)
58. 07/06/2020
I cannot scan when using SELinux (Security-Enhanced Linux)
59. 07/06/2020
Scan using XSane or GIMP (Linux)
60. 07/06/2020
Important points for specifying the scan area (Linux)