FAQs & Troubleshooting
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DS-720D
63 Results
31. 10/15/2018
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
32. 10/15/2018
The file size is too large.
33. 10/15/2018
Change the image settings. (Using DSmobileCapture)
34. 10/15/2018
Change the paper settings. (Using DSmobileCapture)
35. 10/15/2018
Loading the Carrier Sheet.
36. 10/15/2018
Bleed-through is seen in the scanned image.
37. 10/15/2018
The scanned image is skewed.
38. 10/15/2018
OCR feature does not work.
39. 10/15/2018
Colors in the scanned image are dark.
40. 10/15/2018
The scan quality is poor.
41. 10/15/2018
The scan speed is too slow.
42. 10/15/2018
My scanned image is missing.
43. 10/15/2018
My computer does not recognize the scanner when it is connected via the USB cable.
44. 10/15/2018
My scanner does not turn on.
45. 10/15/2018
Operation system return error
46. 10/15/2018
Driver busy
47. 10/15/2018
I do not have or lost the black and white calibration sheet.
48. 10/15/2018
Paper suitable for scanning
49. 10/15/2018
Calibration failed. Please reboot the machine.
50. 10/15/2018
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
51. 10/15/2018
My scanner is connected but it will not feed my document or do anything else.
52. 10/15/2018
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
53. 10/15/2018
The cover of the manual document feeder is open.
54. 10/15/2018
A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
55. 10/12/2018
Clean the inside of the machine.
56. 04/07/2017
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
57. 03/25/2016
Download a file from the "Downloads" section and save it to Windows 8 computer.
58. 03/25/2016
Can I print from or scan to Android™ Smartphone?
59. 03/25/2016
Can I print from and scan to iPhone, iPod touch and iPad?
60. 01/06/2016
Windows 10 Support Information